Terms & Conditions


This website is owned and operated by DIRECT SALON SUPPLIES LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Are office open times are between 9 am to 5 pm Monday to Thursday and 9 am till 3 pm on Friday.

Our Contact details:
Unit 5A Fox Industrial Estate, Holyoake Ave Blackpool Lancashire FY2 0QX United Kingdom

Email: info@directsalonsupplies.co.uk

VAT Number 864 3128 23

Company number: 05460678


We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch, American Express. Personal Cheques (allow 4 working days), Bank transfer via BACS, CHAPS, Cheques (payable to Direct Salon Supplies Ltd) must clear before dispatching goods. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT in total.


Providing the items are in stock at the time we receive your valued order the goods will be dispatched within 1 – 4 working days. Tracking Numbers are supplied by email when the goods leave our warehouse. All items are fully checked, tested and set up to professional standards before dispatch. All delivery dates are given in good faith by the seller to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by the seller.

Please note that REM supply times are not indicated online as these can vary. We ask customers to email us before placing the order to find delivery times based on their current production schedule.


£5.50 plus VAT is the standard delivery charge for most parts of the UK. However, delivery charges for the Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request from our customers, please email our office on info@directsalonsupplies.co.uk for any delivery prices. Free delivery and standard pricing excludes any large or heavy items. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery, this excludes any large or heavy items.

International orders and orders from Europe are sent on a DAP basis. The buyer takes on the risk and responsibility for the unloading of the goods and clearing them for import. The buyer in a DAP shipping agreement also has responsibility for paying import duties and any other clearance or local taxes.


We will not send unsolicited email to anyone who buys from our store. We do not and will not disclose your email address or any other personal details to any other third party. If you have any questions about our Privacy Policy then please email info@directsalonsupplies.co.uk  All your information is held securely at Direct Salon Supplies on secure servers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with special offers, you can opt out of these at any time either by replying to the mail shot, or sending us a separate email.


Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods.


The seller is a trade only wholesaler. By ordering from us you are confirming that you and any users are qualified to the acceptable level to use the item. The seller will not be held responsible for any injury or damage caused by use of unqualified users of our products. All trade members should have suitable insurance to cover staff and equipment supplied by seller. By placing an order with Direct Salon Supplies Ltd you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis and as a business to business transaction.


If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error, a returns authorisation must be requested please email info@directsalonsupplies.co.uk. The relevant reference number must be quoted on accompanying paperwork.

If you no longer require a product that has been ordered, please contact us as soon as possible as products that made to order may be unsuitable for resale if returned to stock and may therefore not always be eligible for refund.

Goods must be returned within 4 days of receipt, unused and packed in perfect condition including all original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.

If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.

Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.

Refunds on large/heavy items will be subject to a minimum 15% handling charge.

Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.

Please note professional electrical items can incur a 30% checking and restocking fee due to having to be fully checked before restocking by a qualified engineer.

Collections for unsuitable items will be subject to a minimum 20% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.


All salon & beauty furniture made to special order (Furniture chosen in your own choice of colours, not held in stock and has to be made), custom made or special order products cannot be returned.

We keep many items in stock, but some of our products are shipped directly from the manufacturer to you, to avoid potential for damage and minimise delivery time.

Some of the products, especially furniture items are made to order and supply times are indicated on their product page. Upon completion of a transaction on the website, payment will be taken for your product. You will be informed of the likely delivery schedule for these items when the order is placed with the manufacturer.

Porcelain basins are non returnable.

Items sent direct from the manufacturer are not returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact us.

Any goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund.

Please note your Statutory Rights are not affected.


To avoid chargebacks, we may contact the person at the cardholders address to verify the identity of the company or individual and to confirm the order is correct.


Refunds authorised by the seller will be credited as quickly as possible but can take up to 14 days, refunds will be issued to the original credit card/debit card/ transfer account used by the buyer. All handling fees incurred will be deducted prior to the refund being processed.


Goods are sold on the understanding that they are used for there intended purpose.


If you are looking for a product you thought we had, but still cannot find it, then it may be on our Discontinued Products page. The update versions or most relevant substitute products will be linked to in the descriptions. If you still can’t find the item you’re looking for, please feel free to get in touch and we will do our best to help.


We take great care to ensure the accuracy of images, dimensions, prices and specifications, whilst such descriptions are given as a guide and in good faith, if you have a question about anything please emailinfo@directsalonsupplies.co.uk and we will try to answer within 24 hours, images & descriptions are subject to alteration without notice. Please note all images are for illustration purposes only.

In describing all of our products and products available in any printed material and also on our Website, we attempt to be as accurate as possible. This does not warrant that products descriptions or other content of the website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed above.


Cancellation after dispatch cannot be accepted.


We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:
Direct Salon Supplies Limited, Unit 5A, Fox Industrial Estate, Holyoake Ave, Blackpool FY2 0QX.
Email complaints@directsalonsupplies.co.uk.

Calls are charged at normal BT Rates and lines are open between 9 am to 5 pm Monday to Thursday, or 9 am to 3 pm Friday.

These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that quoted prices are susceptible to change

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.


You can now recycle your old electricals’ with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

To arrange for recycling, please return your electrical item to us with a covering letter.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.